Terms & Conditions

1. Acceptance of Terms

By using this platform, you agree to comply with these Terms & Conditions and any applicable policies referenced by the platform. If you do not agree, you should not use the services.

2. Description of Services

This platform provides access to digital healthcare-related services, including online consultation workflows, questionnaires, medical file uploads, communication or review processes, prescriptions, certificates, payment-related steps, and other related healthcare support features where available.

3. User Responsibilities

Users are responsible for providing accurate and complete information, maintaining the confidentiality of account credentials, using the platform lawfully, and avoiding misuse, fraud, or unauthorized access attempts.

4. Medical Disclaimer

The platform is not intended for emergency care. If you are experiencing severe symptoms or a medical emergency, you should immediately contact emergency services or attend the nearest emergency department.

Any clinical outcome, prescription, or certificate is subject to professional review and medical judgment. Use of the platform does not guarantee a diagnosis, prescription, certificate, or specific treatment outcome.

5. Eligibility and Service Rules

Some services may be subject to age restrictions, patient type limitations, suitability checks, or other eligibility criteria. The platform may reject or restrict access to services that are not appropriate for the selected patient or situation.

6. Consultations and Workflow

Consultations may pass through multiple statuses such as pending payment, waiting for review, under review, completed, rejected, or cancelled. The exact workflow depends on the service, payment status, review process, and platform rules.

7. Payments and Refunds

Some services require payment before consultation submission or review. Refunds, if available, are handled according to platform policy, service rules, and the status of the consultation or transaction.

8. Uploaded Content and Files

Users may upload documents, reports, images, and other relevant files where supported. You confirm that any submitted material is accurate, lawful, and that you have the right to upload and share it for consultation purposes.

9. Intellectual Property

All platform content, branding, design elements, software, and related materials remain the property of the platform owner or its licensors unless otherwise stated. Users may not copy, distribute, reverse engineer, or exploit platform materials without proper permission.

10. Account Suspension or Termination

We may suspend, restrict, or terminate access to any account that violates these terms, misuses the platform, provides fraudulent information, or creates security, legal, or operational risks.

11. Limitation of Liability

To the extent permitted by law, the platform owner is not liable for indirect, incidental, consequential, or special losses resulting from the use of the services, service interruptions, third-party failures, or user misuse of the platform.

12. Changes to the Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page, and continued use of the platform after changes may indicate acceptance of the revised terms.

13. Contact

If you have questions about these Terms & Conditions, you can contact us through the Contact page or official platform support channels.